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Artificial intelligence agents and chatbots

Conversations that understand context.
Answers that trigger the next step.

We design artificial intelligence agents and chatbots that can respond, look up information and guide each request toward the right action.

When conversations pile up
  • Repetitive queries that eat up time
  • Different answers depending on who responds
  • Information that's hard to find
  • Requests that arrive unsorted
  • Conversations that trigger no follow-up
An agent in action

It doesn't answer from memory: it understands, checks and decides

  1. 01Receives

    The user makes a query or request.

  2. 02Understands

    It identifies what's needed and which information to use.

  3. 03Checks

    It accesses only the authorized sources and systems.

  4. 04Responds or acts

    It delivers an answer, records it or triggers the next step.

  5. 05Hands off when needed

    If human intervention is needed, it transfers the case with its context.

  • Context-aware answers It uses the right information for each query.
  • Connected actions It can trigger processes when the case calls for it.
  • Human oversight It hands off situations that need a person.
Possible applications

An agent tailored to each conversation.

Examples of what's possible. The specific solution is defined after analyzing the needs and the information available in each company.

First-line customer support

It answers common queries, gathers information and routes each case to the right channel.

  1. Query The conversation comes in through the channel the customer already uses.
  2. Answer The agent answers with the company’s authorized information.
  3. Resolution or handoff It closes the case or passes it to the right person with the full context.

Lead capture and sorting

It asks initial questions, organizes the information and helps prioritize requests.

Internal team assistant

It helps find procedures, documents or authorized internal information.

Request handling

It collects data, checks that the information is complete and triggers the next step.

Judgment and control

Automating the conversation doesn't mean losing control.

We define what the agent can answer, what information it can access, what actions it can take and in which situations a person must step in.

  • The agent can resolve

    Known queries, data collection or clearly defined tasks.

  • The agent must confirm

    Sensitive actions or situations that need prior validation.

  • The agent must hand off

    Complex cases, exceptions or conversations that need human attention.

How we build the agent

From diagnosis to a working agent

  1. 01

    Diagnosis

    We analyze conversations, needs, information sources and actions that would make sense to cover.

    It all starts here
  2. 02

    Design

    We define the behavior, the limits, the tone and the main journeys.

  3. 03

    Development and integration

    We build the agent and connect it to the information and tools it needs.

  4. 04

    Validation

    We test answers, exceptions, handoffs and real scenarios before going live.

Contact

Let's talk about your project.

Tell us what you would like to improve and we will book a 30-minute call to work out where to start together.

How it works
  1. 01

    Tell us about your case

    Fill in the form in two minutes. That way we arrive at the call already knowing what to talk about.

  2. 02

    Pick a time

    Once you send it the calendar opens and you book the slot that suits you. No back-and-forth emails.

  3. 03

    We tell you where to start

    Half an hour of conversation and a concrete recommendation. If we cannot help you, we will say so.

Step 1 of 2

We need all four answers to prepare the call.

Free call