Privacy policy
Last updated: 1 August 2026
Data controller
- Controller
- Jaime Palop
- Trading name
- Arbya
- Website
- arbyasolutions.com
What data we handle
Arbya may handle the data you provide through the contact form, by email or through any other channel we make available.
That data may include:
- Your name.
- Your email address.
- The company or organisation you work for.
- Whatever you write in your message.
- Later correspondence related to your enquiry.
- Technical data needed to keep the form secure and working.
Please do not include medical data, particularly sensitive information, or personal data about other people that is not needed to answer your enquiry.
What we use it for
We use your data to:
- Receive and answer enquiries.
- Understand what you need.
- Get in touch with you.
- Arrange an initial meeting or call.
- Assess a possible professional relationship.
- Ask for any further information we need.
- Prepare a proposal or a quote where appropriate.
- Prevent abuse, fraud, spam and security incidents.
- Meet legal obligations and handle any claims.
We do not use form data to send newsletters or regular marketing campaigns without separate permission.
Legal basis
When you contact us to ask about our services, the legal basis is the pre-contractual steps you have asked us to take.
Where we need to handle information to meet a legal obligation, that obligation is the basis.
Protecting the website, preventing abuse and defending against claims may rest on the legitimate interests of Arbya.
Where a specific purpose requires consent, we ask for it separately and voluntarily.
Required fields
The fields marked as required are the ones we need in order to receive and answer your enquiry properly.
If you do not give us a valid email address, or enough information to understand your request, we may not be able to reply.
The company field is optional where it is marked as such.
How long we keep it
We keep your data for as long as we need it to deal with your enquiry and keep up the related correspondence.
If no professional relationship begins, we may keep it afterwards for as long as we need it to handle any liabilities or claims.
Where a professional relationship is formalised, we keep the data for its duration and for the periods required by applicable law.
Providers and recipients
Arbya does not sell personal data and does not pass it to third parties for their own marketing.
The providers we need in order to run the following may have access to it:
- Website hosting.
- Email.
- The contact form.
- Security and maintenance.
- Backups.
- Arranging meetings and communications.
- Managing prospective clients, where those tools are used.
Data may also be disclosed to public bodies, authorities or courts where there is a legal obligation to do so.
International transfers
Some technology providers may handle information from countries outside the European Economic Area.
Where an international transfer takes place, it must rely on a mechanism recognised by data protection law, such as an adequacy decision or valid contractual clauses.
Automated decisions
Arbya does not make decisions with legal or similarly significant effects based solely on automated processing of the data sent through the form.
Your rights
You can ask us for:
- Access to your data.
- Correction of anything inaccurate.
- Erasure.
- Objection to the processing.
- Restriction of the processing.
- Portability, where it applies.
- Withdrawal of consent, where consent is the basis used.
- Not to be subject to solely automated decisions, where that applies.
To exercise these rights, write to: arbyasolutions@gmail.com
Please say which right you want to exercise and include enough information for us to reasonably verify who you are.
You can also lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos).
Security
Arbya applies reasonable measures to protect information against loss, alteration, unauthorised access and disclosure.
That said, no system connected to the internet can guarantee absolute security.
Data about other people
If you give us information about someone else, you confirm that you are authorised to do so and that the data is relevant to your enquiry.
Children
This website is aimed mainly at companies and at adults able to enter into professional relationships.
Children should not send information through the form without their legal guardians where that is required.
Changes to this policy
We may update this privacy policy when our forms, providers, services or processing activities change.
The date shown at the top identifies the version currently published.
Short version, as shown next to the form
Controller: Jaime Palop, owner of Arbya.
Purpose: to answer your enquiry, understand what you need and assess a possible professional relationship.
Legal basis: pre-contractual steps taken at your request.
Recipients: the providers we need to run the website and our communications, and public authorities where the law requires it.
Your rights: you can exercise them by writing to arbyasolutions@gmail.com.
More information: see the full privacy policy above.